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PRIVACY

At FHR, we take a great deal of care ensuring that information which we obtain about you is treated appropriately and in accordance with the Data Protection Act 1998. We will not sell your personal information to any third parties.

We use the information that we collect about you to:

a) Process your order expeditiously and efficiently
b) In order to enable the goods to be delivered to you, we have to pass on your address to our third party couriers. If it is in our possession we will also pass on details of your telephone number in order to allow our couriers to contact you directly in the event of a query regarding delivery.
c) Contact you regarding forthcoming offers by email only. We will not telephone you unless the telephone call relates to a particular order that you have made. Credit card and debit card details are checked and verified by a third party and goods are only dispatched once authorisation has been obtained.

We may use information concerning you for payment recovery or to investigate any possible fraud in the event that credit or debit card payments have been used in a fraudulent manner. Please note that we may be requested to disclose information concerning you if requested to do so by the police. First Hand Records Ltd is responsible for all transactions processed via firsthandrecords.com.

OUR SECURITY MEASURES

We invoke a secure software technology, Secure Sockets Layer (SSL) whenever you enter personal information on firsthandrecords.com to ensure that you enjoy a safe online experience. The SSL software encrypts your information to prevent the decoding and misuse of your information by unauthorised individuals.

OUR PRIVACY POLICY

First Hand Records Ltd adheres to the highest standards of ethical practices in all our operations and is dedicated to protecting the privacy of all visitors to firsthandrecords.com.

GATHERING AND USE OF INFORMATION

While we don’t require personal information to obtain general access to our website, FHR collects information voluntarily provided from our visitors. We record and store your email address. Please be assured that the personal information collected is protected from public access and First Hand Records Ltd does not rent or sell any of the information collected to third parties The information you provide assists us to better service your needs, improve our products and services and helps us to ensure that firsthandrecords.com can continue to offer you the best internet experience possible. Please note that any information you submit implies consent for use of the information. After you register with us, with your permission, we may occasionally send you information and promotional materials on FHR products and services that might be of interest to you. If you prefer not to be contacted by us in the future, you can request to be removed from our mailing list at any time by sending us an email to info@firsthandrecords.com with the header “Please remove from mailing list”.

LINKS

First Hand Records Ltd websites may contain “links” to other websites. We make every effort to only link to sites which share out high standards of Privacy Practice.